Apparently when riding the underground people look up at the map and check their progress on average every 40 seconds. Most of these people know exactly where they are going and when they will get there, so why do they do it? I suspect the answer has a lot to do with the need to track advancement and ensure that they are indeed reaching their destination, which is a bit strange considering they are on a rail and the likelihood of them not getting there is pretty much zero.

I just came home to find my 13 month old son giggling loudly to himself whilst banging his head against the living room wall. My immediate response was to say, "Son, you're an idiot." and only once I'd managed to distract him from this pain inducing activity did I consider the possible consequences of my words.

I was at a training event recently and during the opening 'set the scene' intro the senior director in the company asked the group to list all the things that were stopping them providing a good service to their customers.

Change is continuous and will become more rapid as we move forward over time. Senior management must be capable of reacting to those changes and be prepared to take advantage of them and yet stay within the overall framework and agreed strategy.

The following ten questions will help you to determine if your business is the lean mean fighting machine you believed, or a bed-ridden sick note, coughing and spluttering its way on a wobbly pair of last legs.

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