Categories
Advertising
Advanced Search
You Recently Viewed...
Popular Articles
Are Your Customers Complaining Enough?

Leading and Motivating

Better Results with Active Listening

No popular articles found.
Popular Authors
Andrew Wood

Jonathan Farrington

Brian Tracy

No popular authors found.
 »  Home  »  Career Training  »  Customer Service Training
Customer Service Training


» Top 10 Telephone Skills Training Tips for Call Centers and Customer Services
By Chelsea Elm | Published 07/5/2010 | Customer Service Training
Call centres have grown in numbers significantly in recent years and the role of customer service has become a lot more significant. A customer service representative, or CSR, should now be able to handle a wide range of customers and callers. To be effective, CSRs must become masters of customer service. The following 10 techniques can help anyone to improve their telephone skills and handle customers better.
» Advantages of using iDVD's for training

Interactive DVD’s (iDVD's) are not new to the learning marketplace, but they still have advantages over online solutions.  In this article we will look at five advantages why iDVD’s have the edge over other methodologies, and explain what should be considered when purchasing an iDVD.

As with any training, the content should be interesting, informative and not too long.  Everyone has a time span that, when reached, they switch off. So ideally the training should be available in short modules, it should be easy to return to and continue with after a short break.  Video content should be included in the training in order to keep the visual side of the brain engaged.  Interactive questioning ensures the student has understood the material and avoids boredom and a zombie-like trance. Coupled with a work book containing actions plans and material for further development and you have a student well equipped for receiving high quality training.
Now you know what is expected, let’s look at the advantages.


Here are the 5 advantages

1. Cost.  When you see the cost of iDVD’s compared to online courses it look as if it’s a no-brainer and online wins hands down, but let’s work this out.  Let’s compare an iDVD for £650 and the same online course for £40 per student.  Now if your company has 20 staff who all need to take this course, the cost is £800 compared to the £650 for the iDVD, which is a saving straight away.  But let’s look further.  More new staff over the next few years, the one off cost of an iDVD now becomes cheaper in comparison to the online. 
2. No need for internet connection.  With many meeting/training rooms, wireless internet maybe available but unreliable.  This takes up training time to sort and if not reliable, you soon lose the interest of the students.  With iDVD’s it’s as simple as insert and play.  Just place the iDVD into a DVD unit or computer with a DVD drive and the training can begin.
3. Phishing.  The major concern for any business is knowing that the online company that they are using are safe and not a phishing website. (Wikipedia meaning - phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication).  With iDVD’s a computer isn’t needed so it’s 100% safe. 
4. Reusable.  Online licences are for a period of time.  iDVD’s are perpetual and can be used time and time again.  The more times your staff view and use them, the more money your organisation will accumulate in savings.  
5. View before deciding.  Without question if you only use an iDVD once or not at all, this can be an expensive training session.  For example a DVD or iDVD is acquired and then you find out that the content or quality is so poor it cannot be used.  Can you ask for a refund because of this?  Instead ask for a no obligation demonstration, e.g. an online example of the whole product, before spending any money.  You will then know if it is right for your organisation.

With all this in mind I hope that I have given you confidence to acquire DVD’s and iDVD’s from any supplier including Balance Learning UK Ltd (for all your Management Training needs).

» Customer Service Skills is All About Attitude
By Chelsea Elm | Published 03/6/2010 | Customer Service Training

Anyone who is involved in interacting with others should be fully aware of customer service principles. Many people think that customer service is only applicable to a shop assistants. Indeed, shop assistants must possess good communication and customer service skills, though this is not limited only to them. When you interact with others there is always a potential to exchange products or services whether money is involved or not.

» Flash Up - Better Multimedia Presentations for Smart Business Training
Efficient business training needs the spirit of Flash, and it goes from PowerPoint presentations initially.
» Effective Customer Care - Mind the GAP's
By Andrew Wood | Published 08/22/2007 | Customer Service Training
Providing effective customer care is crucial to the success of any business. We all realise this, and yet at times it feels that no matter how much we meet and exceed customer’s needs, they still want more. So, are customers becoming more demanding? Is customer care slipping? How can we keep up the momentum? I believe I have the answers, but first, let me take you on a journey...
» Customer Service - The Huge Gap Between Intention And Reality
By Jonathan Farrington | Published 02/21/2007 | Customer Service Training
When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations.
» The Ten Easiest Ways To Lose Your Customers
By Jonathan Farrington | Published 02/21/2007 | Customer Service Training
Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one.
» Customer Serivce for Trainers: Delight your customers, keep 'em coming!
By Cathy Goodwin | Published 03/7/2006 | Customer Service Training
Customer Serivce for Trainers.
Customer service is the unglamorous but surprisingly fun side of marketing. Promotion gets you customers. Service lets you keep their loyalty and their money.