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Jonathan Farrington
Andrew Wood
Brian Tracy
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 Customer Service Training |
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Flash Up - Better Multimedia Presentations for Smart Business Training
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Efficient business training needs the spirit of Flash, and it goes from PowerPoint presentations initially.
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Effective Customer Care - Mind the GAP's
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Providing effective customer care is crucial to the success of any business. We all realise this, and yet at times it feels that no matter how much we meet and exceed customer’s needs, they still want more. So, are customers becoming more demanding? Is customer care slipping? How can we keep up the momentum? I believe I have the answers, but first, let me take you on a journey...
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Customer Service - The Huge Gap Between Intention And Reality
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When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations.
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The Ten Easiest Ways To Lose Your Customers
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Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one.
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Customer Serivce for Trainers: Delight your customers, keep 'em coming!
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Customer Serivce for Trainers.
Customer service is the unglamorous but surprisingly fun side of marketing. Promotion gets you customers. Service lets you keep their loyalty and their money.
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