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Featured Articles
» Why conflicts can be difficult to resolve
By Andrew Wood | Published 03/18/2008 | Corporate Training
The main reason that conflicts are so difficult to resolve is that they are predominantly influenced by emotions. When emotions like anger and resentment are felt it is often difficult for people to behave rationally. The likelihood of the person understanding the others point of view diminishes as their own strong emotions take over.
» What Makes a Great Trainer?
By Andrew Wood | Published 02/29/2008 | Career Training
I recently overheard a conversation between a trainer and one of their participants, who was asking how the trainer had got into the role. I was a little shocked when the participant said, “It just surprises me a little as you’re not particularly dynamic are you?” Putting aside that individual’s perception of the trainer, the comment begged the question, ‘What makes a great trainer?’
» Brain Training Games? Stick to the real thing...
By Andrew Wood | Published 01/23/2008 | Training

Before you rush out to buy that new Nintendo DS in order to develop your brainpower and increase your thinking age, you might want to consider whether the brain training games live up to the hype.

» The Manager as Coach
By Andrew Wood | Published 01/22/2008 | Corporate Training
In my role as consultant, I am often asked whether all good managers are effective coaches and if so, does this lead to the opposite being true.
» Is Learning and Development Finally Coming Home?
By Andrew Wood | Published 01/10/2008 | Career Training
Recent developments in America suggest that learning and development could be resurrected from the dark, dusty recesses of human resources into a bright new future.
Recent Articles
» Microsoft Access 2007: New Features
By Rich Talbot | Published 04/8/2008 | Computer Training
Many of us work hard to try and find new ways to improve our performance, both on a personal and a professional level. The same principle can be applied to technologies which assist us in our daily lives. Often, we hear news that a new and improved car, paint or washing powder has been released onto the market. Computer software is no different, as demonstrated by the release of a new version of Microsoft Access on 30th January 2007. By acting upon customer feedback and brainstorming new ideas, the idea was to create a more efficient and user-friendly database program. Let us review some of the new features of Microsoft Access 2007.
» What Makes a Good Trainer! – Well that depends on who is asking!
By David Howard | Published 03/19/2008 | Training

I think the reason we struggle to answer the question ‘What Makes a Good Trainer is that the role of the trainer is not that clear.

» Would You Pass The Dorothy Test?
By Eric Garner | Published 09/21/2007 | Management and Leadership
How often do managers forget about the contributions others make because we take them for granted? Here's a reminder.
» How 2 give your salesforce 10 definite do’s
By Polly Anderson | Published 07/30/2007 | Sales and Marketing

I’m told that parts of Southern Europe are littered with ‘T.I.R.E.D.’s’ (Thirty-Something Independent Radical Educated Drop-outs) – people who have walked away from big jobs because they just “weren’t happy…”

» Principles of Self-Management
By Brian Tracy | Published 04/12/2007 | Career Training
Today, modern management techniques rule the world. In your personal life, modern self-management techniques can make you rich and happy and healthy and fulfilled beyond your wildest imagination. it’s up to you to learn them and apply them in every area of your life.
» The Keys to Self-Acceptance
By Brian Tracy | Published 04/10/2007 | Motivational Skills
Psychologists today generally agree that your level of self-esteem, or how much you like yourself and consider yourself to be a valuable and worthwhile person, lies at the core of your personality.
» Successful Sales is a Numbers Game
By Jason De Boer | Published 03/9/2007 | Training , Sales and Marketing
There are a number of key skills which will help you to become a more effective and successful sales person or account manager. In the final analysis sales is a numbers game, regardless of the business for which you work or the types of customers and products for which you are responsible.
» Successful Sales is a Numbers Game
By Jason De Boer | Published 03/9/2007 | Training , Sales and Marketing
There are a number of key skills which will help you to become a more effective and successful sales person or account manager. In the final analysis sales is a numbers game, regardless of the business for which you work or the types of customers and products for which you are responsible.
» Customer Service - The Huge Gap Between Intention And Reality
By Jonathan Farrington | Published 02/21/2007 | Customer Service Training
When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations.
» The Ten Easiest Ways To Lose Your Customers
By Jonathan Farrington | Published 02/21/2007 | Customer Service Training
Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one.
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