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The Ten Easiest Ways To Lose Your Customers
Customer Service - The Huge Gap Between Intention And Reality
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Effective Customer Care - Mind the GAP's
Develop Your Sales by Building Trust

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Leadership - Let's Talk About Emotional Competence
The Ten Easiest Ways To Lose Your Customers
Customer Service - The Huge Gap Between Intention And Reality
Meetings or Work? - A Modern Dilemma
Effective Customer Care - Mind the GAP's
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 »  Home  »  Authors  »  Peggy Carlaw
Peggy Carlaw
I'm the founder of Impact Learning Systems, a firm specializing in improving communications between front-line employees and customers. We provide training programs that optimize performance and sustain results so our clients get measurable improvement in customer satisfaction and sales.