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 »  Home  »  Authors  »  Jonathan Farrington
Jonathan Farrington

Jonathan Farrington is a business coach, mentor, author, and consultant who has helped hundreds of companies and thousands of individuals around the world achieve their full potential and consequently, optimum performance levels in his capacity as Managing Partner of The jfa Group. http://www.thejfagroup.com

Prior to establishing his own consultancy, Jonathan earned his spurs succeeding in some of the most demanding and competitive market sectors. Challenging assignments took him from the Middle East and Africa to Europe and the USA, providing him with the opportunity to work with a number of the largest and most successful international corporations including: - IBM, Wang, Legal and General, Andersen Consulting, Litton Industries and The Bank of Tokyo.

Jonathan formed jfa in 1995, with the primary objective to deliver unique leadership and sales team development programmes to both the corporate and SME sectors. Since then, he has authored in excess of three hundred skills development programmes, designed a range of unique and innovative process tools and written extensively on organisational and sales team development.

To find out more about the author, read his latest articles visit: http://www.jonathanfarrington.com You can now also read his weekly blog for dedicated business professionals: http://www.thejfblogit.co.uk
Articles by this Author
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» Customer Service - The Huge Gap Between Intention And Reality
By Jonathan Farrington | Published 02/21/2007 | Customer Service Training | Unrated
When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations.
» The Ten Easiest Ways To Lose Your Customers
By Jonathan Farrington | Published 02/21/2007 | Customer Service Training | Unrated
Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one.
» Leadership - Let's Talk About Emotional Competence
By Jonathan Farrington | Published 02/21/2007 | Management and Leadership | Unrated
Old ways of doing business no longer work: the increasingly intense competitive challenges of the world economy challenge everyone, everywhere, to adapt in order to prosper under new rules.
» Negotiation - Tactics Tricks And Threats
By Jonathan Farrington | Published 02/21/2007 | Sales and Marketing | Unrated
Most successful negotiators recognise that the way people involved in negotiations behave does not always reflect their true feelings or intentions. We are going to look at negotiating tactics that may be used by you or on you.
» Problem Solving Really Is The Bedrock Of Successful Selling
By Jonathan Farrington | Published 02/2/2007 | Sales and Marketing | Unrated

“A foolish consistency is the hobgoblin of little minds” - Ralph Waldo Emerson
For“foolish consistency” read “dull routine”. Routine – doing things by habit,  subconsciously, without thinking  – is the enemy of success.

» The Five Main Drivers For Improvement Within An Organisation
By Jonathan Farrington | Published 02/2/2007 | Management and Leadership | Unrated

Change is continuous and will become more rapid as we move forward over time. Senior management must be capable of reacting to those changes and be prepared to take advantage of them and yet stay within the overall framework and agreed strategy.

» Where Are You Heading In 2007 - Do You Really Know?
By Jonathan Farrington | Published 12/13/2006 | Motivational Skills | Unrated

It is that time of year when we should be focusing on what we want to achieve next year. Having said that, most people and I would estimate 80%, because Pareto’s principle is always pretty accurate, will not set objectives and in failing to plan will in effect, be planning to fail.

» The Signs That Should Tell You Your Small Business May Heading For Trouble
By Jonathan Farrington | Published 12/13/2006 | Management and Leadership | Unrated

The following ten questions will help you to determine if your business is the lean mean fighting machine you believed, or a bed-ridden sick note, coughing and spluttering its way on a wobbly pair of last legs.

» How To Identify And Communicate With The Four Personality Types Resident In Every Boardroom
By Jonathan Farrington | Published 11/24/2006 | Sales and Marketing | Unrated
If you are a regular visitor to my blog you will know that recently, we have been developing a new leadership suite of programmes and this has led me to further investigate what I term “Personality Types” and Merrill & Reid call “Social Styles” in their excellent book “Knowing About Social Styles”.
» Are Your Customers Complaining Enough?
By Jonathan Farrington | Published 10/17/2006 | Sales and Marketing | Unrated

It is said that 91% of people don’t complain. They prefer to obtain their revenge by not buying from a business that has given them an inferior product or a poor service. They have a passive power and they know it!

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