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How To Identify And Communicate With The Four Personality Types Resident In Every Boardroom

Are Your Customers Complaining Enough?

What Makes a Good Trainer! – Well that depends on who is asking!

» Home » Authors » Chelsea Elm

Chelsea Elm

Chelsea Elm is a training consultant with many years of experience in the training industry. She is interested in psychology, social sciences, management, corporate training and change management. You can buy downloadable soft skills training materials to extend and develop your training courses on management, trainer the trainer, leadership skills and emotional intelligence.

Also see free courseware, quick team building activities, negotiation exercises, conflict resolution exercises, trainer ideas, trainer games and exercises to improve communication skills.

Articles by this Author

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» Extend Your Negotiation Skills Training Materials By Including 4 Memorable Negotiation Techniques

By Chelsea Elm | Published 10/31/2011 | Management and Leadership | Unrated

Suppose you are in a sales negotiation meeting aiming to sell a product. Should you state the price first and carry on justifying it or should you explain the product and then present its price. This article attempts to answer this question as well as providing tips on how to manage the discussion.

» Use Stress Management Training Materials to Increase Staff Efficiency

By Chelsea Elm | Published 07/29/2011 | Corporate Training | Unrated

Life can be very stressful these days due to a variety of reasons. Humanity is progressing faster and faster and the increasing pace of technological progress can put a lot of demand on our lives. Our ever increasing connectedness and always-on always-available status can also become an annoyance as well as a blessing. Hence, awareness of stress, its causes and how to handle it is critical for anyone willing to improve and become better at what they do. This article explores various types of stress and what symptoms to look for to know if you are getting stressed.

» Use Project Management Training Materials and Training the Trainer Resources on The Most Critical Leadership Areas

By Chelsea Elm | Published 04/13/2011 | Management and Leadership | Unrated

To be a good leader it is good to know how people identify the qualities of bad leaders. This way, you can avoid these leadership qualities to improve your own style. This article explores the qualities that you must avoid.

The following are a number of critical areas where employees complain about bad leadership:

» Sales Training for Face-To-Face Selling Using Sales Skills Training Materials

By Chelsea Elm | Published 03/11/2011 | Sales and Marketing | Unrated

In today’s competitive market, selling is an important skill. If you are a salesman who earns on a commission, you are fully aware how critical it is to make a sale out of every lead. Selling is an art and can be mastered by practice, patience and constant self-improvement. This article contains a number of guidelines on how to improve your sales skills and become better at convincing a customer to follow your advice.

» Train Staff on Leadership Skills and Project Management By Focusing on Their Emotional Intelligence

By Chelsea Elm | Published 02/18/2011 | Management and Leadership | Unrated

What makes a good leader? This is perhaps a question that most people ask themselves, whether they are leading people or not. If you are not already in this role, the ability to know how to lead is critical to everyone as you might find yourself in this role in the future as your career progress. After all, the wiser we get the more likely that we will be managing and leading the new comers and the next generation. This article explores the qualities of a good leader.

» Leadership Skills Training Resources on Vision and Control

By Chelsea Elm | Published 01/7/2011 | Management and Leadership | Unrated

As a leader, you must always be aware of the way others see you and what they come to expect of you. Many leaders are focused on the organisation and its objective and neglect the “means” for the “goals”. This is a short-term attitude since over time staff can no longer understand or even appreciate the leadership.

In this article, a number of critical areas are identified that leaders must pay particular attention to so they can stay inspiring and be in control of the direction of their organisation.

» Use Assertiveness Skills Training Materials For Employee Training and Get Them to Achieve More

By Chelsea Elm | Published 12/9/2010 | Management and Leadership | Unrated

Influencing is both art and science. Most people learn the craft through trial and error. They try a method and if they see any positive benefits, carry on to apply it to everyone else no matter who they are dealing with or what environment they are in. Some get lucky and some unfortunately feel that no matter what they do or say, people don’t listen to them. They might eventually develop a negative attitude believing that the world is set against them and life is a constant struggle. Fortunately there is a way out and it requires a shift in thinking. This article explores methods you can use to influence others, increase your personal impact and get best results.

» Use Assertiveness Skills Training Materials to Help Others Become More Assertive

By Chelsea Elm | Published 11/26/2010 | Customer Service Training | Unrated

Being able to express yourself assertively is quite important if you want to succeed in life and feel that you are in control. In contrast, a passive behaviour may reduce your self-esteem and make you feel incapable of handling other people who might be aggressive towards you. In this article, the nature of assertive communication is explored and a number of guidelines on verbal and non-verbal assertiveness are presented.

» Effective Presentation Skills Training By Answering 3 Critical Questions

By Chelsea Elm | Published 10/30/2010 | Public Speaking and Presentation Skills | Unrated

Many times a presenter starts his presentation with an agenda, list of things to covers, some data and even acknowledgements. By the time the presenter has finished his introduction, he has completely lost his audience by boring them to death or leaving them without answering the most crucial question; why should they bother. In this article, you will learn how to avoid this common phenomenon by focusing on a critical sequence of topics in your presentation to make sure that your presentation is as effective as possible.

» It is Easier to Remain Motivated Than You Think

By Chelsea Elm | Published 10/21/2010 | Motivational Skills | Unrated

This article explores the nature of motivation and provides guidelines on how to stay motivated. By knowing what motivation is all about and what types exist we can broaden our view and engage in a range of activities that can motivate us even further.

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