Andrew Wood is the Managing Director of Trainer Bubble Ltd. who provide training course materials, training games, exercises and other useful tools for trainers and managers. You can view these great training resources at our website Trainer Bubble
Unfortunately, negativity is a natural part of wokring in a business environment. There is often discontent in some form or another and a good leader recognises this. By developing an inclusive approach to leadership and involving your team in decision making processes it is possible that the likelihood of negativity arising is minimised, but you should be prepared to deal with it when it does appear as even the most effective leader will run into negativity at some point in their career. The big problem is that negativity can be contagious and once it rears its head, can be very difficult to manage.
The main reason that conflicts are so difficult to resolve is that they are predominantly influenced by emotions. When emotions like anger and resentment are felt it is often difficult for people to behave rationally. The likelihood of the person understanding the others point of view diminishes as their own strong emotions take over.
I recently overheard a conversation between a trainer and one of their participants, who was asking how the trainer had got into the role. I was a little shocked when the participant said, “It just surprises me a little as you’re not particularly dynamic are you?” Putting aside that individual’s perception of the trainer, the comment begged the question, ‘What makes a great trainer?’
Before you rush out to buy that new Nintendo DS in order to develop your brainpower and increase your thinking age, you might want to consider whether the brain training games live up to the hype.
Recent developments in America suggest that learning and development could be resurrected from the dark, dusty recesses of human resources into a bright new future.
We are consistently making decisions based on values. When they are challenged or we perceive them to be in danger, our emotions will step to their defence and this can sometimes make us become seemingly irrational, particularly in the eyes of others, who may not appreciate or even understand our value system.
Questioning is the critical component of all coaching, it is the principle that coaching is based upon and all good coaches realise that the key to unlocking an individuals potential is through a good use of questions.
Harassment and bullying behaviour in the workplace is unpleasant and offensive. It can affect an individual’s professional performance and psychological welfare, and can be so destructive that the effects continue after work, devastating personal lives as well as careers. Harassment and bullying can result in low morale, increased sickness absence or resignations.
It can often be difficult for a leader within an organisation to know exactly what to do when allegations arise. The following is list of tips to help you.
Successful salespeople have a knack for making people feel important. They understand the value of building trust and rapport early on in the selling process. It really doesn't matter how knowledgeable you are about your product line or how many closing techniques you have mastered, unless you earn your prospect's trust and confidence you are not going to make the sale.