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The Ten Easiest Ways To Lose Your Customers
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Leadership - Let's Talk About Emotional Competence
The Ten Easiest Ways To Lose Your Customers
Customer Service - The Huge Gap Between Intention And Reality
Meetings or Work? - A Modern Dilemma
Effective Customer Care - Mind the GAP's
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 »  Home  »  Authors  »  Ron Kaufman
Ron Kaufman

Ron Kaufman is a leading author, trainer and keynote speaker in the fields of improving Service Quality and implementing Customer Focus. Based in Singapore, Ron's clients include many of the Fortune 100 companies, plus government agencies and associations around the world.

More ideas, techniques, articles and information are available, FREE, on the website: http://www.ronkaufman.com/
Articles by this Author
» Partnership Power!
By Ron Kaufman | Published 03/25/2006 | Team Building | Unrated
A smart new way to improve your business, and your life!
In the beginning, great products were enough to guarantee business success. Product sophistication, six sigma manufacturing and zero defects clearly beat the competition.
» It Pays to Help New Staff Start Right
By Ron Kaufman | Published 01/21/2005 | Motivational Skills | Unrated
Effectively orientating your new employees can pay back big dividends in staff retention, employee commitment and customer satisfaction.
» 10 Ways to Maximize the Impact of Training
By Ron Kaufman | Published 11/3/2004 | Corporate Training | Unrated
Training your staff is an essential investment in today's changing and competitive environment. But just sending staff to attend training programs is not enough.