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By Patricia Fripp, CSP, CPAE What's the worst reaction you've ever gotten when you made an important presentation? Probably, it would come in second to the one I just heard about. A woman—ironically she was interviewing me for an article about "Knockout Presentations"—told me the story of her disaster. It was early in her career as a policy analyst. She was just out of school, proud of her MBA and working in her first real job. When her supervisor praised a report she'd done, she was thrilled. She was less thrilled when her "reward" turned out to be presenting the same report to their executive team. She spent a tense week getting ready, making sure she knew exactly what to say. She spent hours writing out her presentation and prepared every conceivable statistic to back up her points. It never occurred to her however, that how she presented was as important as what she presented. When her turn came to deliver her report, things quickly went downhill. Naturally, she was nervous. A lot depended on the next few minutes. She stumbled through 200 slides, forgot her lines, and got more and more flustered. Bored executives weren't sure what her point was and started glancing at their watches, which made it even worse. Desperate, she wanted to flee—and her audience probably did too! When she concluded, they didn't ask a single question. That would have extended the already painful event. Does any of this sound familiar to you? If not, great! And let's make sure it never does. Especially if a lot depends on how well you do. You probably know that the higher up the corporate ladder you go, the more important your communication skills become. And the faster you develop and hone your skills, the faster you'll climb. Perhaps you're already speaking up in team meetings and getting your ideas across effectively. If so, how do you feel about facing a room full of senior management, or at least 5 around a board room table, all staring at you? What is different? Well, for one thing the stakes are higher. All business communications are important, but, with senior management as your audience, you are in the hot seat. They are going to accept or reject the recommendations that you, your department, or your team have worked so hard on. Weeks, months, maybe even years of work depend on your few minutes. Who wouldn't be nervous? Don't worry. You are human. This is a perfectly natural way to feel. Remember, they can't see how you feel, only how you look and act. You want them to focus on and consider your proposals, not your anxiety. And you'll look cool and collected when you follow these Frippicisms for dealing with senior management. Seven Fripp Do's 1. Practice. A report to senior managers is not a conversation; however, it must sound conversational. Once you have your notes, practice by speaking out loud to an associate, or when you are driving to work, or on the treadmill. Make sure you are familiar with what you intend to say. It is not about being perfect. It is about being personable. (Remember, rehearsal is the work; performance is the relaxation.) 2. Open with your conclusions. Don't make your senior level audience wait to find out why you are there. 3. Describe the benefits if your recommendation is adopted. Make these benefits seem vivid and obtainable. 4. Describe the costs, but frame them in a positive manner. If possible, show how not following your recommendation will cost even more... 5. List your specific recommendations, and keep it on target. Wandering generalities will lose their interest. You must focus on the bottom line. Report on the deals, not the details. 6. Look everyone in the eye when you talk. You will be more persuasive and believable. (You can't do this if you are reading!) 7. Be brief. The fewer words you can use to get your message across, the better. Jerry Seinfeld says, "I spend an hour taking an eight-word sentence and making it five." That's because he knew it would be funnier. In your case, shorter is more memorable and repeatable.
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Training ShopThe Quick and Easy Way to Effective Speaking Presentations & Public Speaking Knockout Presentations: How to Deliver Your Message with Power Punch and Pizzaz Secrets of Successful Speakers: How You Can Motivate, Captivate and Persuade Speak Up With Confidence: A Step by Step Guide for Speakers and Leaders |
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