UK Training Articles Articles - Customer Service Training en-us http://articles.trainingnews.co.uk N/A http://articles.trainingnews.co.uk info@trainingnews.co.uk 20 Flash Up - Better Multimedia Presentations for Smart Business Training http://articles.trainingnews.co.uk/articles/99/1/Flash-Up---Better-Multimedia-Presentations-for-Smart-Business-Training.html Efficient business training needs the spirit of Flash, and it goes from PowerPoint presentations initially. nospam@nospam.com (William Peterson) Mon, 17 Dec 2007 11:00:00 +0300 Effective Customer Care - Mind the GAP's http://articles.trainingnews.co.uk/articles/91/1/Effective-Customer-Care---Mind-the-GAPs.html Providing effective customer care is crucial to the success of any business. We all realise this, and yet at times it feels that no matter how much we meet and exceed customer’s needs, they still want more. So, are customers becoming more demanding? Is customer care slipping? How can we keep up the momentum? I believe I have the answers, but first, let me take you on a journey... nospam@nospam.com (Andrew Wood) Wed, 22 Aug 2007 11:00:00 +0400 Customer Service - The Huge Gap Between Intention And Reality http://articles.trainingnews.co.uk/articles/72/1/Customer-Service----The-Huge-Gap-Between--Intention-And-Reality.html When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. nospam@nospam.com (Jonathan Farrington) Wed, 21 Feb 2007 11:00:00 +0300 The Ten Easiest Ways To Lose Your Customers http://articles.trainingnews.co.uk/articles/71/1/The-Ten-Easiest-Ways-To-Lose-Your-Customers.html Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one. nospam@nospam.com (Jonathan Farrington) Wed, 21 Feb 2007 11:00:00 +0300 Customer Serivce for Trainers: Delight your customers, keep 'em coming! http://articles.trainingnews.co.uk/articles/48/1/Customer-Serivce-for-Trainers-Delight-your-customers-keep-em-coming.html Customer Serivce for Trainers.Customer service is the unglamorous but surprisingly fun side of marketing. Promotion gets you customers. Service lets you keep their loyalty and their money. nospam@nospam.com (Cathy Goodwin) Tue, 07 Mar 2006 11:00:00 +0300