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Featured Articles
» Top 10 Telephone Skills Training Tips for Call Centers and Customer Services
By Chelsea Elm | Published 07/5/2010 | Customer Service Training
Call centres have grown in numbers significantly in recent years and the role of customer service has become a lot more significant. A customer service representative, or CSR, should now be able to handle a wide range of customers and callers. To be effective, CSRs must become masters of customer service. The following 10 techniques can help anyone to improve their telephone skills and handle customers better.
» Problem Solving Training Materials Addressing Groupthink
By Chelsea Elm | Published 06/14/2010 | Corporate Training

When making decisions, teams are susceptible to what is known as Groupthink. The term was coined by social psychologist Irving Janis in the 70s. Groupthink occurs when teams are highly cohesive and especially when they are under huge pressure to make a quality decision.

Teams affected by groupthink tend to ignore alternatives and take irrational actions. A team is particularly vulnerable to groupthink when its members have similar background, is insulated from the outside world and there are no rules set in place to break from groupthink.

» Practice Interview Skills Training to Maximise Your Chances
By Chelsea Elm | Published 05/25/2010 | Corporate Training

Finding a new job is always an adventure on its own and many people consider it difficult or time consuming which is why they stick to their current jobs. However, to prosper in life and move forward, you must actively search for new roles and define yourself in new ways as the world and technology progress forward. These new roles may not exist in your current organisation which is why you need keep an eye on the market and move on before it is too late.

» Stop Micromanagement to Become the Master of Leadership Skills
By Chelsea Elm | Published 05/16/2010 | Management and Leadership

Some managers think that they need to be in control of every single aspect of a project they are leading. They simply can’t let go. They want to have a say in everything. They want to check the quality of every little task, they even want to do it themselves to make sure it is perfect. Perfection seems to be extremely important to them, so important that they end up spending vast amounts of time, potentially alienating their team. Even considering all of this attention, they may end up with a low quality service or product since they stop listening to others.

» Public Speaking and Presentation Skills are Critical Skills in Today’s Trainer Market
By Chelsea Elm | Published 05/7/2010 | Public Speaking and Presentation Skills
Some people think that people are born to do public speaking and some people are not. Public speaking is a skill, like any other. If one person can do it, so can you and you can do it well. It requires observation, practice, training, learning and an ability to be open minded. All of this is available to anyone.
Recent Articles
» SQS Warns Software Testing Professionals - don’t miss out on ISEB Certification Deadline
By Sara Pennant | Published 07/9/2010 | IT Training

SQS is advising testing professionals, currently working through ISEB’s Software Testing Practitioner accreditation, to sign up to final courses before the scheme ends in early 2011.  The recommendation follows the announcement that the BCS, The Chartered Institute for IT, has signed an agreement with the UK Testing Board (UKTB), resulting in ISTQB Advanced becoming their preferred software testing accreditation from March 2011.

 

Steve Dennis, SQS UK Training Director explains: “Many people still seem to be unclear about the impact of the BCS/UKTB contract and the options open to them now that the ISEB Practitioner qualification is being withdrawn.  There are currently thousands of people participating in the scheme who need to understand the implications so that they can make a decision on the best way to move forward.”

 

For those who have started down the ISEB scheme, by passing Foundation and Intermediate qualifications, a move across to the ISTQB Advanced scheme would require 5 days of training, instead of the 3 day ISEB Practitioner training. This is longer and will be more expensive than completing the ISEB Path.

 

“By completing their Practitioner qualification before March 2011, professionals will save time and money,” rationalises Dennis.  “The ISEB scheme will still remain internationally recognised, the certification does not expire and it’s our understanding they will not be precluded from continuing down the ISTQB scheme at Expert level when this becomes available. So there is still great value in completing the ISEB scheme.”

 

Steve adds, “We have had a single scheme at Foundation level for several years which has been jointly branded by ISEB and ISTQB. SQS welcomes the consolidation on to the ISTQB Certified Tester Advanced scheme as it will provide a single international qualification, recognised in 47 countries, and a more clearly defined career path for the industry for the longer term.”

 

SQS suggests the main options open to software testing professionals are currently:

 

For professionals with the ISEB/ISTQB Foundation qualification:

  • Take ISEB Intermediate and ISEB Practitioner by March 2011, or

 

  • Move straight to ISTQB Advanced Scheme and choose from 3 paths: Test Manager, Test Analyst or Technical Test Analyst

 

For professionals with the ISEB Foundation and Intermediate qualifications:

  • Take ISEB Practitioner Scheme before March 2011 to save time and money; about £1000 compared with £1500 and 3-day versus a 5- day course

 

For professionals with one ISEB Practitioner (Test Manager or Test Analyst) Qualification:

  • Aim for another Practitioner Qualification if you can complete before March 2011
» Top 5 Tips for Project Management in 2010
By Simon Buehring | Published 04/21/2010 | Management and Leadership
Already 2010 is upon us, and project managers are facing the challenges of the new year.
» Responding to Change
By Eric Garner | Published 02/10/2010 | Management and Leadership
7 ways not to respond to change.
» The Nature of Change
By Eric Garner | Published 02/10/2010 | Management and Leadership
Understanding the peculiar nature of change in our lives.
» Conservatories - adding extra living space to a home
By Shannon Burns | Published 01/23/2010 | Sales and Marketing
Conservatories have become very popular over the past few years and there are now more styles available to choose from than over. However when it comes to picking a conservatory it can be a daunting task as there are so much choice.
» No Win No Fee road traffic accident compensation claims
By Shannon Burns | Published 12/15/2009 | Editorial
The No Win No Fee Professional accident compensation methodology was introduced in the UK in 2000. This term, the unfortunate people who are victims of an accident could bring rise to a claim against the other party without any legal expenses. The introduction of this format brought justice to be injured.

It is important to know what kind of injure that can, for the use of victory No Win No Fee system will be invoked. Before a detailed description of the types of accident claims, making for something that is to be understood everywhere. This is the fact that whatever be the nature of the accident, she should have been their fault that you are able to make a claim. In some cases this may be difficult to discriminate, therefore your personal enjury lawyer contact knowing whether or not you can be a success will no win no fee accident compensation claims in your case. Not only that your legal representative will tell you, your entitlement to the claim that you will also learn what the results are likely to be the case and whether it is worth while to follow.

No win no fee accident claims are most common in cases of road traffic accident. This could include bicycling accident, motorbike accident, Passenger accident and pedestrian accident. They see their advocate brought against the party file, the damage has resulted in this case. People who suffer from work related injuries; this system can make a claim for any costs. They are also entitled to make a claim, if you cause damage to public places. In such cases the state or the government is obliged to provide for losses that occur to compensate you, too. Other common injuries to the no win no fee accident can occur are slips, trips and falling head injuries, back problems, whiplash injury, crush injuries, animal attack injuries and construction accidents.

In the accident, contact your advisor must address violations with completely no risk to your car or have to pay any money. If the case is conducted, and the company did not recover successfully in an effort to be money, and even then not asked to pay her compensation. If the law of success Company wins the costs of the insurers by the losing party.

In any case of the type of accident, the compensation is entitled to place on a number of factors. Some of the most important factors include the perseverance of the symptoms of the injury and the harshness of the injury, they are confronted. If the injury is sustained, then it is likely to receive higher compensation. The entire remaining damage factor in the accident is also coupled with the loss of income and various other financial losses that may result from the accident.
» Newlands Training Offers Fork Lift Truck Training Courses in Dorset to Raise Awareness of Safe Driving
By Lesley Simpson | Published 09/21/2009 | Corporate Training
Did you know that there are about 30 fatal accidents and 6000 injuries each year involving fork lift trucks? Did you also know that a large proportion of these accidents are as a result of poor observation or insufficient fork lift truck training?
» Improve your prospects with a fork lift truck training course
By Lesley Simpson | Published 09/17/2009 | Industrial Training
In view of the changes in the world of work there are plenty of people looking for new ways of improving their employment prospects.
» 5 Steps to Improve your Training
By Chelsea Elm | Published 04/6/2009 | Training
Training resources provided by Skills Converged on customer service skills, communication skills, time management, soft skills, client management, leadership skills, presentation skills. FREE training resources, icebreakers, energizers and team building activities available.
» Implementing Effective Search Engine Marketing Techniques
By Pete Handley | Published 03/13/2009 | Editorial
Whether you are creating brand new web pages or working to improve pages that already exist, there are several factors you should consider in order to achieve effective search engine marketing.
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